Fair, clear support for digital orders
Refund eligibility for digital content depends on the product, whether it was delivered or used, the issue reported, the terms accepted before purchase, and applicable consumer-protection law.
← Back to storefrontBefore payment
You can withdraw a non-binding request at any time before payment and acceptance of a final offer. No charge is made by submitting the online request form.
Before digital delivery
For an agreed purchase not yet delivered, contact us promptly if you wish to cancel. We assess cancellation under the agreed terms and applicable law.
After delivery or activation
Digital codes, activated memberships and other consumable digital goods may not qualify for a change-of-mind refund once delivered or used, where local law permits. This does not override mandatory consumer protections.
Invalid, unused or misdescribed products
If a digital product supplied by us is invalid, not as described, or fails due to a seller error, contact support. We will investigate with our supplier and provide the appropriate remedy under the agreed sale terms and applicable law, including replacement or refund where required.
How to ask for help
Use the contact page and include your name, order reference if supplied, date and a description of the problem. Do not send passwords, full payment-card numbers or confidential access details.